Touring Caravan, Motor Home and Tents - Terms & Conditions
WE RESERVE THE RIGHT TO VARY THE FOLLOWING IF CONDITIONS DEMAND
Families: Bookings can only be accepted for family parties or couples. We DO NOT ACCEPT same or majority gender parties of 3 or more people.
Dogs: Dogs must be kept on a lead at all times and exercised in the dog park or on the cliff top (off lead optional in dog park). Dogs must not be left unattended at any time.
Pitches: One unit per pitch only. We have a 7m maximum size limit on tent pitches with electric hook up. We recommend a 15m electric cable for electric hook up pitches. No size limit on non electric tent pitches. Super Pitches have a 26ft size limit. All maximum size limits are the caravan shipping length i.e. including tow bar. We do not accept awning annexes. Folding campers are classed as a Tent, NOT a Touring Caravan. Pup Tents include 2 under 14s (2 man tent only).
Overflow Field: During busy periods i.e. school holidays and bank holidays, tents may be placed on an overflow field. We do not guarantee that pitches will be with the sea view as advertised. Please call us for up to date information on pitch locations for specific dates.
Payments: A non-refundable deposit of £60 per pitch per week or part week, or full payment when the total amount is less than the deposit required. Reservations are made subject to the site being available on receipt of your deposit. Balance to be paid 6 weeks prior to arrival. No reminder will be sent for balance payment. Bookings made within 6 weeks of arrival must be paid for in full. Debit and Credit Cards are free of charge. Cheques to be made payable to Crows Nest Caravan Park.
Cancellations: Cancellations within 6 weeks of arrival are non-refundable. Deposits are non refundable for cancellations more than 6 weeks of arrival. Balances are not payable for bookings more than 6 weeks before arrival. Cancellations must be in writing to firstname.lastname@example.org
Cancellations due to Covid-19 (or variant of). Bookings that can not legally go ahead (i.e. government lockdown) will receive a credit voucher for the fees paid to enable the guest to rearrange their booking. Credit Vouchers will be valid on any caravan or pitch type and any dates (subject to availability) during the current season. Cancellations due to government guidelines including Tiers will be checked on the home address provided by the Guest at the time of booking. Cancellations due to positive covid tests must be received by email with proof of a positive test dated within the government advised quarantine duration of the arrival date.
Arrival/Departure: Pitches are available from 12 noon on the day of arrival. Please notify in advance of any arrival after 6pm or a later date. We reserve the right to relet the pitch if not informed. On departure, site to be vacated by 12 noon unless alternative arrangements have been authorised in Reception.
Facilities: The bar, supermarket and fish shop may not be open at all times early and late season.
Covid-19: Due to the Covid-19 epidemic we can not guarantee that all facilities will be open in 2021.
Shower / Toilet Blocks will not be open from 12th April 2021 to 17th May 2021. All touring caravan pitches must be self sufficient.
Vehicles: Dropside Commercial Vehicles, Motorcycles and Scooters are not allowed on the caravan park at any time.
Disclaimer: The management will not accept responsibility for the loss, theft, damage or injury to any person or their property whilst on the premises. Crows Nest Camp Ltd are not responsible for any matter of which you were aware and did not bring to our attention during your holiday.
Force Majeure: Crows Nest Camp Ltd are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, pandemics, epidemics, health risks or such similar events ("Force Majeure"). For bookings made on or after 1st May 2020, if your stay with us is affected by government guidelines and/or restrictions, you will receive a credit voucher for the total value of monies paid to date. The voucher will be valid on stays up to 7th November 2021.
Crows Nest Camp Ltd recommend that customers take out their own travel insurance.
If you have any questions or require more specific information, please do not hesitate to contact our reception on 01723 582206 and we will be happy to provide further information.