Caravan Hire Terms & Conditions
WE RESERVE THE RIGHT TO VARY THE FOLLOWING IF CONDITIONS DEMAND
Families: Bookings are accepted for families and couples only. We DO NOT ACCEPT same or majority gender parties.
Dogs: You may bring your dog for a charge of £3.50 per day or £20.00 per week inc V.A.T. except in the Superior model. Dogs must be ON A LEAD AT ALL TIMES ON THE CARAVAN PARK. Dogs must be exercised in the dog park or on the cliff top. Dogs must not be left unattended at any time.
Payments: A minimum non-refundable deposit of £100 per site per week or part week is required and reservations are made subject to caravan being vacant on receipt of your deposit. Balance to be paid 6 weeks prior to arrival. No reminder will be sent for balance payment. Bookings made within 6 weeks of arrival must be paid for in full. Debit and Credit Cards are free of charge. Cheques to be made payable to Crows Nest Caravan Park.
Cancellations: Cancellations within 6 weeks of arrival are non-refundable. Deposits are non refundable for cancellations more than 6 weeks of arrival. Balances are not payable for bookings more than 6 weeks before arrival. Cancellations must be in writing to firstname.lastname@example.org
Cancellations due to Covid-19 (or variant of). Bookings that can not legally go ahead (i.e. government lockdown) will receive a credit voucher for the fees paid to enable the guest to rearrange their booking. Credit Vouchers will be valid on any caravan or pitch type and any dates (subject to availability) during the current season. We strongly recommend that guests have adequate travel insurance to cover cancellations due to illnesses including Covid-19.
Arrival/Departure: Keys are available at Reception from 2pm to 6pm on the day of arrival. Please notify in advance of any arrival after 6pm or a later date. We reserve the right to relet if not informed. On departure, keys to be returned to Reception by 10am.
Accommodation: Strictly limited to the number of beds in each type of unit as advertised in the brochure. The management reserves the right to terminate at any time, without refund of any monies if the accommodation is occupied by more than the persons stated on the booking form. All accommodation is strictly non-smoking.
Equipment: All caravans are fully equipped with cutlery, crockery, cooking utensils, duvets and pillows. You are REQUIRED TO BRING sheets, duvet covers, pillow cases and towels. Showers, WC, TV/DVD, fridge and microwave are standard in all models. Central Heating as standard in Deluxe and Superior models.
Gas & Electric: Both are included in the price.
Vehicles: There is parking for one car at each caravan on a hard standing. Extra cars must be left in the car park. Dropside commercial vehicles, Motorcycles and Scooters are not allowed on the caravan park at any time.
Facilities: The bar, supermarket and fish shop may not be open at all times early and late season. The supermarket and swimming pool are open from Easter until the end of September. Opening times vary depending on the time of year.
There is an additional charge for the swimming pool.
Due to Covid-19 and the affect on staff shortages we can not guarantee that all facilities will be open as planned in the 2022 season. No compensation or refunds will be paid due to lack of facilities.
Disclaimer: The management will not accept responsibility for the loss, theft, damage or injury to any person or their property whilst on the premises. Crows Nest Camp Ltd are not responsible for any matter of which you were aware and did not bring to our attention during your holiday.
Force Majeure: Crows Nest Camp Ltd are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster,, pandemics epidemics, health risks or such similar events ("Force Majeure"). For bookings made on or after 1st May 2020, if your stay with us is affected by government guidelines and/or restrictions, you will receive a credit voucher for the total value of monies paid to date. The voucher will be valid on stays up to 7th November 2021.
Crows Nest Camp Ltd recommend that customers take out their own travel insurance.
If you have any questions or require more specific information, please do not hesitate to contact our reception on 01723 582206 and we will be happy to provide further information.